Shipping and Delivery Policy

Free Shipping

We offer free shipping on all orders within Saudi Arabia.

Application processing times

  • Orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving order confirmation via email.
  • You will receive another notification when the shipping process begins.

Expected delivery times

Inside Saudi Arabia: 3 to 5 working days.

Authorized Shipping Company

We partner with Hurricane Speed ​​Land Shipping to ensure your orders arrive safely and on time.

Shipping areas

We provide shipping services to all regions of the Kingdom of Saudi Arabia.

Track shipment

  • When your order ships, you will receive an email notification that includes a tracking number that you can use to check the status of your order.
  • Please allow 48 hours for tracking information to be available.

Return and Exchange Policy

We accept returns or exchanges of products within 7 days of receipt, provided that the products are unused and in their original condition. For more details, please visit the page Return and Exchange Policy.

Important Notes

  • Any errors or incomplete information in the order such as mobile number or shipping address may result in a delay in the order and will be the customer's responsibility.
  • If you receive a damaged or incomplete product during the shipping process, you must contact customer service within 24 hours of receipt.

We always strive to provide the best service to our customers, and if you have any questions or comments, do not hesitate to contact us via e-mail Or call 0505743210.

All rights reserved to Friend of the Star Store.

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